![]() We do not recommend closing your laptop in the middle of importing or performing database housekeeping functions shutting down PokerTracker before you put your computer to sleep or power it off will help prevent database problems from occurring. Although database corruption is rare, it is typically caused by hard drive failure or by powering a computer down in the middle of a database function. Service issues are very rare.Ī PostgreSQL Database issue can occur if the database becomes corrupted. This is the most efficent way to rebuild your database.Ī Postgres Service issue occurs when the database server cannot be started by Windows, or if the installation folder becomes corrupted. Service Issues - Uninstalling and then reinstalling PostgreSQL will typically resolve all service issues, but reinstallng PostgreSQL cannot resolve problems caused by a corrupted database or database files.ĭatabase Issues - Database issues are easiest to solve by creating a new database and re- importing your archived hand histories from the Processed Files Folder. There will be a sub-directory listed which is either 8.x or 9.x depending on the version installed.Īll Database and PostgreSQL problems can be classified into two categories: If PostgreSQL is no longer installed on your computer, open My Computer and browse to your Program Files/PostgreSQL directory. If PostgreSQL is still installed on your computer, go Start -> Programs and look for PostgreSQL (version) to determine the release version of PostgreSQL installed on your computer. ![]() You can determine this via several methods: If PostgreSQL was previously installed on this computer then it is imperative for you to know which major version was installed, for example PostgreSQL 8.4.x or 9.0.x. You use PostgreSQL 9.3 at your discretion as of PokerTracker 4.11 provided that you manually install PostgreSQL 9.3 and migrate your databases to this new server version. PokerTracker's developers and support team recommend PostgreSQL 9.3, although there are no signifigant performance improvements if you already have PostgreSQL 9.0 or higher. If it is not, then please contact PokerTracker support for assistance.This guide will help you to manually install PostgreSQL 9.3. PostgreSQL should now start and be listed in your Windows Task Manager. Go Start -> Programs -> PostgreSQL 9.0 and right-click ‘Start Service’ and ‘Run as Administrator’. Windows Vista & Windows 7 (with UAC enabled) Go Start -> Programs -> PostgreSQL 9.0 -> Start Service. Windows XP, 2000 or Windows Vista & Windows 7 (with UAC disabled) If you do not see PostgreSQL in the list and installation completed without any errors then: If you installed the 64Bit version of PostgreSQL then you should see *64 after each instance of the PostgreSQL in the list. If you installed the 32Bit version of PostgreSQL then you should see *32 after each instance of the PostgreSQL in the list. ![]() If you see this then PostgreSQL is installed properly and you can proceed to run PokerTracker 4. Scroll down the list and make sure that you see several processes named postgres.exe. Under the Processes tab, at the very bottom, make sure that Show processes from all users is checked.Ĭlick Image Name to sort the list of running processes alphabetically. ![]() ![]() Only Windows Vista & Windows 7 (with UAC enabled)Ĭlick the Show processes from all users button. To check if PostgreSQL is running using the Windows GUI hit "CTRL-ALT-DELETE" to open the Task Manager. If no services are listed this means that the PostgreSQL service is not running. The window should now display all services that are running which contain the word Postgre. In the Command Line window that opens type net start | find "Postgre" and press Enter. Open a Command Line from the Windows Start menu by pressing Start, select Run, type " CMD" and click Enter. The fastst way to confirm if the PostgreSQL service is running is by using the Windows Command Lind interface. ![]()
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